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Warranty Policy

Services and history

Zunair Techno Information (ZTI) handles warranty claims as an authorized intermediary for product distributors and manufacturers. Their policy is to facilitate warranty replacement once the claim is approved by the distributor or manufacturer. Warranty replacements are subject to variable timeframes and can be refused for specific reasons, such as damage caused by the customer or electrical issues.

Warranty claim process

Manufacturer approval: ZTI does not provide an immediate replacement. Instead, they forward the product to the manufacturer or distributor for approval.
Timeframe for replacement: After the claim is approved, the replacement can take 10 to 20 working days. In certain circumstances, this could be extended to 30 days.

Key warranty rules

Replacement or repair: The warranty provides for a replacement (new or refurbished) or repair of the faulty product. If a product is at the end of its life, ZTI may offer to exchange it for the nearest new model at a reasonable cost.
Manufacturing faults only: The warranty applies only to faults caused by manufacturing defects. This excludes damage from human mishandling, broken parts, electricity surges, or burnt elements.
No tampering: Any product that is torn or tampered with will have its warranty voided. ZTI reserves the right to refuse warranty claims for products showing this kind of damage.
Proof of purchase: The original proof of purchase is essential for any warranty claim. The repair order issued at the time the claim is submitted is also necessary to receive the replacement.

Manufacturer's terms

Refer to manufacturer's website: ZTI adheres to the warranty terms and conditions set by the original manufacturers. Customers are advised to view these specific terms on the respective manufacturer's websites.
Brands handled: ZTI handles products from a long list of manufacturers, including Intel, HP, Seagate, Asus, Corsair, and Samsung.

It is not possible to state Zunair Techno Information (ZTI)'s specific warranty policy, as this information is not publicly available. Given that ZTI is a reseller of new and used computers and parts, its policy likely aligns with industry standards in Pakistan for both manufacturer warranties and used hardware.

Here is an overview of what ZTI's warranty policy would typically entail, based on general practices in the Pakistani IT market:

Used hardware and checking warranty

For used or refurbished equipment, ZTI would likely offer only a "checking warranty".
This means the customer is responsible for thoroughly inspecting the hardware before leaving the store.
No claims would be entertained after the customer has left the counter, unless a separate, explicit warranty agreement was made.

New hardware

For brand-new, sealed products, ZTI would act as a reseller, and the warranty would be honored by the original manufacturer, supplier, or official distributor.
The original sales invoice from ZTI would be required to process a warranty claim with the manufacturer's service center.
The duration and terms of the warranty would be determined by the brand (e.g., HP, Dell, etc.).

General warranty claim procedure

Original invoice is crucial: The customer would need to present their original invoice for any warranty claim.
Tampering voids warranty: The warranty would be void if the product has been physically damaged, misused, or tampered with.
Software is often not covered: Software issues, including operating system errors and viruses, are generally not covered by hardware warranties.
Customer responsibility: The customer may be responsible for the costs and logistics of getting the faulty product to a designated service center.

Key takeaways

Contact ZTI directly: The only way to get accurate, specific information on ZTI's warranty policy is to contact the company directly with details about the product you are interested in.
Always clarify before purchase: Customers should always confirm the exact warranty terms for any product—especially used items—before finalizing their purchase.